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User Guide SoundPoint IP 330/320
4 - 2
When ACD is enabled on your phone, the line icon appears. This is the
default setting. No calls will be directed to your phone.
After you log in (refer to To log into the ACD:), the line icon changes to .
You are now considered available and calls will be directed to your phone.
After you end a call, the line icon alternates between and
showing you are now unavailable. You must set yourself to available for calls
to be directed to you again (refer to To set ACD agent availability:)
To log into the ACD:
1. Press .
2. Select Features > ACD Login/Logout...
3. Select Login.
4. Press .
5. Enter your user ID and press the Login soft key.
6. Press to display the next field.
7. Press .