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7
Answering a Call
Using the Handset:
Pick up the handset.
Using Listen Mode:
Press the Answer soft key or the line key
( ).
Using the Headset:
Pressing
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
will answer the call
through an optionally connected
headset. If headset memory mode is
enabled, pressing the line key ( )
will do the same.
In all cases, the active call will appear
on the display showing call duration and
destination.
Call Hold and Resume
During a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Hold soft key.
The call will be placed on hold and this will
be indicated on the display. Press the Resume
soft key to retrieve the call.
Multiple Calls on Hold
Incoming calls may be ignored by pressing
the Reject soft key or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
during ring-
ing. Note that Do Not Disturb stays active
when the call is dropped and will remain
so until toggled off.
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica-
tion will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
Microphone Mute
During a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. The LED on the
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
Microphone Mute applies to handset and
headset modes. You can still hear all other
parties while Mute is enabled.
To turn off Microphone Mute, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again.
When your SoundPoint IP 500/501 phone
is configured for silent ring, press the ring-
ing Line key or the Answer soft key and you
will answer the call. If your handset is off
hook, the call is routed to the handset. If
your handset is on hook, the call is routed
to the speaker.
If “Handsfree mode disabled” appears
on the graphic display after you press the
speakerphone key, your system adminis-
trator has disabled the speakerphone on
your phone.