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TABLE OF CONTENTS
1. CISCO 7941 HANDSET............................................................................................................................................................................... 3
1.1 PLACING A CALL ................................................................................................................................................................ 3
1.2 RECEIVING A CALL ............................................................................................................................................................. 3
1.3 HOLD ................................................................................................................................................................................. 3
1.4 MUTE.................................................................................................................................................................................3
1.5 THREE WAY CONFERENCING .............................................................................................................................................. 4
1.6 TRANSFERRING A CALL ...................................................................................................................................................... 4
1.7 VOICE MAIL........................................................................................................................................................................ 4
1.8 FORWARDING CALLS: TURN ON .........................................................................................................................................4
1.9 FORWARDING CALLS: TURN OFF ....................................................................................................................................... 4
2. POLYCOM 430 HANDSET........................................................................................................................................................................... 5
1.10 HANDSET QUICK REFERENCE .............................................................................................................................................5
1.11 PLACING A CALL ................................................................................................................................................................5
1.12 RECEIVING A CALL ............................................................................................................................................................. 6
1.13 HOLD................................................................................................................................................................................. 6
1.14 MUTE.................................................................................................................................................................................6
1.15 THREE WAY CONFERENCING .............................................................................................................................................. 6
1.16 SPLITTING A CONFERENCE .................................................................................................................................................6
1.17 TRANSFERRING A CALL ...................................................................................................................................................... 6
1.18 VOICE MAIL........................................................................................................................................................................ 6
1.19 FORWARDING CALLS: TURN ON .........................................................................................................................................7
1.20 FORWARDING CALLS: TURN OFF ....................................................................................................................................... 7
3. POLYCOM 601 HANDSET........................................................................................................................................................................... 8
3.1. HANDSET QUICK REFERENCE .............................................................................................................................................8
3.2. PLACING A CALL ................................................................................................................................................................8
3.3. RECEIVING A CALL ............................................................................................................................................................. 9
3.4. HOLD................................................................................................................................................................................. 9
3.5. MUTE.................................................................................................................................................................................9
3.6. THREE WAY CONFERENCING .............................................................................................................................................. 9
3.7. SPLITTING A CONFERENCE .................................................................................................................................................9
3.8. TRANSFERRING A CALL ...................................................................................................................................................... 9
3.9. VOICE MAIL...................................................................................................................................................................... 10
3.10. FORWARDING CALLS: TURN ON .......................................................................................................................................10
3.11. FORWARDING CALLS: TURN OFF ..................................................................................................................................... 10
4. TOOLBAR................................................................................................................................................................................................ 11
4.1. TOOLBAR QUICK REFERENCE........................................................................................................................................... 11
4.2. PLACING A CALL USING THE DIAL NUMBER BOX................................................................................................................ 12
4.3. PLACING A CALL FROM YOUR OUTLOOK CONTACTS..........................................................................................................12
4.4. RECEIVING A CALL ........................................................................................................................................................... 12
4.5. CALL FORWARDING ALWAYS............................................................................................................................................ 13
4.6. CALL FORWARDING NO ANSWER...................................................................................................................................... 13
4.7. CALL FORWARDING BUSY ................................................................................................................................................14
4.8. DO NOT DISTURB .............................................................................................................................................................14
4.9. WEB EXPRESS ................................................................................................................................................................. 14
4.10. COMMPILOT EXPRESS: NONE........................................................................................................................................... 15
4.11. COMMPILOT EXPRESS: AVAILABLE IN OFFICE...................................................................................................................15
4.12. COMMPILOT EXPRESS: OUT OF OFFICE ............................................................................................................................ 15
4.13. COMMPILOT EXPRESS: BUSY ...........................................................................................................................................16
4.14. COMMPILOT EXPRESS: UNAVAILABLE...............................................................................................................................16
4.15. SIMULTANEOUS RINGING ..................................................................................................................................................17
4.16. AUTOMATIC CALLBACK ....................................................................................................................................................17
4.17. REMOTE OFFICE............................................................................................................................................................... 17
4.18. VOICE MANAGEMENT........................................................................................................................................................17
4.19. TOOLBAR LINKS...............................................................................................................................................................18
5. TELOPORTAL.......................................................................................................................................................................................... 18
5.1. LOGGING IN......................................................................................................................................................................19
5.2. EDITING YOUR PASSWORD ...............................................................................................................................................19
5.3. CALL FORWARDING ALWAYS: TURN FORWARDING ON .....................................................................................................20
5.4. CALL FORWARDING ALWAYS: TURN FORWARDING OFF....................................................................................................21
5.5. CALL FORWARDING BUSY: TURN FORWARDING ON.......................................................................................................... 21
5.6. CALL FORWARDING BUSY: TURN FORWARDING OFF ........................................................................................................22
5.7. CALL FORWARDING NO ANSWER: TURN FORWARDING ON ...............................................................................................22
5.8. CALL FORWARDING NO ANSWER: TURN FORWARDING OFF..............................................................................................23
5.9. FEATURE ACCESS CODES SECTION.................................................................................................................................. 23
6. ADDITIONAL TELOVATIONS INFORMATION................................................................................................................................................. 24
6.1. TELOVATIONS E-MAIL.......................................................................................................................................................25
6.2. ONLINE BILLING ............................................................................................................................................................... 25