Polycom 500 Telephone User Manual


 
VoiceStation™ 500 - 17
Maintenance
Troubleshooting
Clean the VoiceStation™ 500 with a soft, dry cloth.
Do not use alcohol- or petroleum-based cleaners.
Muffled or “In a Well”
Reception
Speak closer to the phone so that
the microphones pick up your
speech more accurately.
Add more sound absorbency to the
room.
Excessive Noise
Noisy equipment such as a com-
puter or fan may make it difficult to
hear the other party. Both parties
should turn off noisy equipment.
Try calling again to see if a differ-
ent line provides a better connec
-
tion.
Physical Damage
If physical damage is severe
enough that the internal parts
become visible, disconnect the
VoiceStation™ 500 immediately.
Do not reconnect to the network
until the VoiceStation™ 500 has
been repaired.
No Dial Tone
Check that all connections are cor-
rect and tight.
Make sure the short cable is con-
nected to a standard analog phone
line.
Try a different telephone line.
Phone Does Not Ring
Adjust the Ringer with the Volume
up button.
Short Silences, Echoes, or
Clipped Speech
Do not move VoiceStation™ 500
while it is in use.
Keep your hands away from the
phone during calls.
Keep papers, cups, coffee pots, and
other objects away from the phone.
At the beginning of a call, allow
each speaker present to speak in
turn for a few moments to enable
the phone’s electronics to adjust to
the acoustic environment.
The other party may be using low
quality equipment or a half-duplex
conference bridge, in which case
there is no solution.