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12 EN
9 Frequently asked
questions
Bluetooth headset does not switch on.
Battery is low.
Charge the headset.•
No connection to a mobile phone.
Bluetooth disabled.
Enable the Bluetooth feature on your mobile phone and turn •
on the mobile phone before you turn on the headset.
Pairing does not work.
The headset is not in pairing mode.
Follow the steps described in this user manual. •
Ensure that you see the LED light ashes • red and blue
alternately before you release the
button. Do not stop
pressing the button after seeing the blue LED only.
The mobile phone cannot nd the headset.
The headset may be connected to another previously paired
device.
Turn the currently connected device off or move it out of •
range.
Pairings may have been reset or headset has been previously paired
with other device.
Pair the headset with the mobile phone again as described in •
the user manual.
Voice dialing or redialing does not work.
Your mobile phone may not support this feature.
The other side cannot hear me, and I hear
a beep noise every couple of seconds.
The microphone is muted.
Quickly press •
twice to enable the microphone.
Audio quality is poor and crackling noises
can be heard.
Bluetooth audio source is out of range.
Reduce the distance between the headset and the Bluetooth •
audio source, or remove obstacles between them. It can help
to wear the mobile phone on the same side as your headset, if
you are wearing it in your pockets
The earbud is not positioned correctly.
Ensure that you position the earbud as described in this user •
manual, with the sound tube pointing slightly upward. Then,
rotate the headset in your ear while slightly pressing against it,
until it ts securely.
Try the earhook for added stability.•