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17 Frequently
asked questions
No signal bar displays on the screen.
• The handset is out of range. Move it
closer to the base station.
• If the handset displays [Unregister], put
the handset on the base until the signal
bar appears..
Tip
•
For more information, see “Register the
handsets” on the Services section.
If I fail to register the additional handsets to
the base station, what do I do?
Your base memory is full. Unregister the unused
handsets and try again.
No dialing tone
• Check your phone connections.
• The handset is out of range. Move it
closer to the base station.
No docking tone
• The handset is not placed properly on the
base station/charger.
• The charging contacts are dirty.
Disconnect the power supply rst and
clean the contacts with a damp cloth.
I cannot change the settings of my voice mail,
what do I do?
The voice mail service is managed by your
service provider but not the phone itself.
Contact your service provider to change the
settings.
The handset on the charger does not charge.
• Ensure the batteries are inserted
correctly.
• Ensure the handset is placed properly on
the charger. The battery icon animates
when charging.
• Ensure the docking tone setting is turned
on. When the handset is placed correctly
on the charger, you can hear a docking
tone.
• The charging contacts are dirty.
Disconnect the power supply rst and
clean the contacts with a damp cloth.
• Batteries are defective. Purchase new
ones from your dealer.
No display
• Ensure the batteries are charged.
• Ensure there are power and phone
connections.
Bad audio (crackles, echo, etc.)
• The handset is nearly out of range. Move
it closer to the base station.
• The phone receives interference from
the nearby electrical appliances. Move the
base station away from them.
• The phone is at a location with thick
walls. Move the base away from them.
The handset does not ring.
Ensure the handset ringtone is turned on.
The caller ID does not display.
• The service is not activated. Check with
your service provider.
• The caller’s information is withheld or
unavailable.
The handset loses connection with the base
or the sound is distorted during a call.
Check if the ECO mode is activated. Turn it
off to increase the handset range and enjoy
the optimal call conditions.
Note
•
If the above solutions do not help, disconnect
the power supply from both the handset and
base station. Try again after 1 minute.
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