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Caller ID
I cannot make a call. L The dialing mode may be set incorrectly. Change the setting
(page 16).
L The handset is too far from the base unit. Move closer and try
again.
I cannot make long distance calls. L Make sure that you have long distance service.
Problem Cause/solution
Caller information is not
displayed.
L You must subscribe to Caller ID service. Contact your service
provider/telephone company for details.
L If your unit is connected to any additional telephone equipment
such as a Caller ID box or cordless telephone line jack, plug the
unit directly into the wall jack.
L If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
L The name display service may not be available in some areas.
Contact your service provider/telephone company for details.
L Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is displayed
late.
L Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
L Move closer to the base unit.
The caller list/incoming phone
numbers are not edited
automatically.
L The Caller ID number auto edit feature is turned off. Turn it on
and try again (page 35).
L You need to call back the edited number to activate Caller ID
number auto edit.
I cannot dial the phone number
edited in the caller list.
L The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area code
is missing). Edit the phone number with another pattern (page
35).
Time on the unit has shifted. L Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 30).
The 2nd caller’s information is not
displayed during an outside call.
L In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your service provider/telephone
company and subscribe to the desired service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID and
Call Waiting with Caller ID services (CWID).
Problem Cause/solution
TG938x(e).book Page 55 Friday, July 3, 2009 10:10 AM