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Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section,
disconnect the base unit’s AC adaptor and turn off the handset, then
reconnect the base unit’s AC adaptor and turn on the handset.
Problem Cause/solution
w is flashing. L The handset is too far from the base
unit. Move closer.
L The base unit’s AC adaptor is not
connected. Check the connections
(page 5).
L You are using the handset or base unit
in an area with high electrical
interference. Re-position the base unit
and use the handset away from
sources of interference.
L The handset registration is cancelled.
Register the handset to the base unit
(page 22).
I cannot make or receive
calls.
L The base unit’s AC adaptor or
telephone line cord is not connected.
Check the connections.
L If you are using a BT double adaptor to
connect the unit, remove the adaptor
and connect the unit to the phone wall
socket directly. If the unit operates
properly, check or replace the adaptor.
L The call bar feature is turned on. Turn it
off (page 15).
L You dialled a call restricted number
(page 16).
L The key lock feature is turned on. Turn
it off (page 11).
L The unit is not designed to be used with
rotary/pulse dialling services.
The unit does not ring. L The ringer volume is turned off. Adjust
the ringer volume (page 14).
The handset display is
blank.
L The handset is not turned on. Turn the
power on (page 7).
The handset will not turn
on.
L Make sure that the batteries are
installed correctly (page 7).
L Fully charge the batteries (page 7).
I have changed the
display language to a
language I cannot read.
L Change the display language
(page 10).
A busy tone is heard
when {C} is pressed.
L The handset is too far from the base
unit. Move closer and try again.
Problem Cause/solution
TG1311_1312_1313NZ(e).book Page 20 Tuesday, September 16, 2008 4:28 PM