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Supervisor Features
The KX-TDE600 IP PBX supports built-in Call
Centre Supervisor features - allowing management
and performance overview in real-time of calls in
queue and agent call handling. The supervisor can:
a. Monitor each agent's phone status
b. Remotely log-in a logged-out agent
c. Log-out agent's extension.
In addition, the supervisor extension, can either use
a 6-line system display telephone or Communica-
tion Assistant supervisor application to manage and
monitor various important Call Centre Statistics
showing items such as:
• Total number of calls handled
• Average wait time
• Lost calls etc
Companies requiring advanced Call centre
functionalities can use the optional ACD Report
Server (KX-NCV200). This allows companies with all
types of customer-facing departments and call
centres to benefit from sophisticated real-time agent
and queue monitoring, detailed performance
monitoring and analysis, comprehensive reporting
and overall call centre performance visualisation.
With Panasonic optional NCV200 - call centre
customers now have a clear choice and upgrade
path for their call centre businesses. Enhance your
call centre businesses with optional NCV200.
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A Step-by-Step Approach to Call
Centre Solution