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Advanced voice messaging applications provide enhanced call han-
dling flexibility. Voice guidance provides a user friendly interface to
simplify and streamline business communications by efficiently routing
customer calls to the correct department or agents. Further, voice mail
storage facility can be used for graceful offline call handling during
busy hours - increasing overall productivity and providing better cus-
tomer service.
ADVANCED
Both Built-in and optional ESVM cards provide the ability to
assign uploaded High Quality custom music files as Music-on-
Hold announcements.
3. External Solution: Companies requiring enhanced voice
messaging capabilities beyond the functions found on the
optional ESVM cards can upgrade to the external KX-TVM50 or
KX-TVM200 messaging solutions providing enhanced
message applications and customer service. These external
optional voice processing systems come fully packed with
business class voice messaging features, designed to help
businesses handle every call in a courteous and efficient
manner.
SOLUTIONS
MESSAGING
Key applications that can be implemented using the built-in or
optional ESVM cards include: user as well as group voice mail
services, voice guidance based call routing, transfer out from
voice mailbox to MSG functions, multi-level auto-attendant with
OGM recordings, queue messages, CO-to-CO end of call
detection, mobile phone extension support and many more.
Enhanced Simple Voice Mail
(ESVM)
1. Built-In Solution: Built-in 2 channel Enhanced Simple Voice
Messaging (ESVM) solution.
2. Optional Solution: ESVM2 (Option: KX-TDA0192) or
ESVM4 (Option: KX-TDA0194) Enhanced SVM cards provide-
added message recording and outgoing message handling
capabilities that help ensure calls from your customers are
routed through properly and are always answered or processed
gracefully. These optional cards can be configured to run in
three modes for complete flexibility:
KX-TDE600 IP PBX offers three
types of messaging solutions:
SVM Mode: For Simple Voice Mail only features.
MSG Mode: For DISA functionality leveraging Outgoing
Message recordings. The MSG mode can also support
mobile telephone extension integration allowing for mobile
telephones to be used as PBX extensions.
Companies can even upload from PC high-quality sound
files (8kHz, 16 bit .wav file) that can be played as OGM
recordings – for various outgoing message applications.
SVM + MSG Mode: Allowing customers to have both a
simple voice mail as well as DISA functionality.