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Before Requesting Help
If you experience any problems with the normal use of your apparatus, you should
unplug it from the telephone outlet and connect a known working telephone in its place.
If the known working telephone still has problems, then please contact the customer
service department of your Network provider.
If it operates correctly, then the problem is likely to be a fault in your apparatus.
In this case, contact your supplier for advice. Your Network provider may charge you if
they attend a service call that is not due to an apparatus supplied by them.
Problem Possible cause Solution Page
The unit does not work. • Batteries not installed
properly.
• AC adaptor of base unit
not connected properly.
• Re-install batteries
properly.
• Disconnect and then
connect AC adaptor.
p.10
Display is blank.
• Handset not turned on. • Turn on power. p.12
Handset will not turn on. • Batteries not inserted.
• Batteries not charged.
• Insert the 2 rechargeable
batteries supplied.
• Place handset on base
and connect AC adaptor
to base and AC outlet
(full charge period 7 hrs).
p.10
Battery charge icon not
counting up.
• Dirty charge contact.
• Base not powered up.
• Clean charge/battery
contact and retry charge.
• Connect AC adaptor to
base unit and AC outlet.
p.11
p.10
icon flashes.
• Handset not registered to
base.
• Handset out of range of
base.
• No power into base unit.
• Register handset to
base.
• Move handset closer to
base.
• Connect AC adaptor to
base unit and AC outlet.
p.62
p.10
Handset busy tone heard
when is pressed.
• Handset out of range of
base.
• Another handset in use.
• Move handset closer to
base.
• Wait for the other user to
complete call.
No dial tone.
• Telephone line not
connected.
• Insert telephone cord to
network.
• Turn power OFF then
ON.
p.10
p.12
Cannot dial out.
• Call Bar mode set.
• Particular dialled number
is restricted.
• Key lock mode ON.
• Turn feature off.
• Remove number from
call restricted list.
• Turn key lock OFF.
p.50
p.58
p.16
505E_E.book Page 72 Friday, May 23, 2003 2:54 PM