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9. Help
70
For Fax Advantage assistance, call 1-800-435-7329.
The other party complains they only hear a
fax tone and cannot talk.
L FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L Change to TEL mode (page 44) or TAM/FAX
mode (page 45).
L If you use a Distinctive Ring service, turn
AUTO ANSWER OFF so that the fax
machine is in TEL mode.
L If you use a Distinctive Ring service, make
sure you have set the same ring pattern
assigned by the telephone company (page
47).
The {REDIAL/PAUSE} button does not
function properly.
L If this button is pressed while dialing, a pause
will be inserted. If pressed immediately after
a dial tone is obtained, the last number dialed
will be redialed.
The receiving mode does not function
properly.
L The Distinctive Ring is set (feature #31 on
page 62).
During programming, I cannot enter the code
or ID number.
L All or part of the numbers are the same as
another code or ID. Change the number:
– remote operation ID: feature #11 on page
61.
– fax activation code: feature #41 on page
62.
– password for mailbox 1: feature #51 on
page 63.
– password for mailbox 2: feature #52 on
page 63.
The ink film runs out quickly.
L Replacement films can print about 113 letter-
sized pages each. Every page that comes
out of the machine is considered as a full
page. Also, if the sending report (feature #04
on page 60) is set to “ON”, change the setting
to “OFF” or “ERROR” to save film.
The unit beeps.
L Recording paper or ink film has run out.
Press {STOP} to stop the beeps and install
paper/ink film.
Whenever I try to retrieve my voice mail
messages, I am interrupted by the fax tone.
L You are probably entering {*}{#}{9} . This is
the default setting for the fax activation code.
If you use a voice mail service, turn the fax
activation feature OFF or reprogram the
activation code (feature #41 on page 62).
The speakerphone is not working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party,
adjust the volume.
The {LOCATOR/INTERCOM} button does not
function.
L The handset is too far from the base unit.
L The handset is talking on an external call.
While having an intercom call, the intercom
call stops and the unit starts to ring.
L Someone is calling you from outside.
Press {TALK}, {SP-PHONE} or {DIGITAL
SP-PHONE} to answer the outside call.
9.3.3 Cordless handset
The handset does not work.
L Make sure that the battery is installed
correctly (page 15).
L Charge the battery fully (page 18).
L Clean the charge contacts and charge again
(page 18).
The handset does not ring.
L The ringer volume is set to OFF. Adjust it
(page 25).
The display shows “No link to base
Place on cradle and try again.” and an
alarm tone sounds.
L The handset has lost communication with the
base unit. Walk closer to the base unit, and
try again.
L Place the handset on the base unit and try
again.
L The power cord is disconnected. Plug in the
power cord.
L Raise the base unit antenna.
Static, sound cuts in/out, fades. Interference
from other electrical units.
L Use the handset and the base unit away from
other electrical appliances.
L Move closer to the base unit.
L Press {<} on the handset to select a clearer
channel.
L Raise the base unit antenna.
FPG376.book Page 70 Wednesday, July 30, 2003 6:28 PM