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Troubleshooting
Troubleshooting
Problem Possible cause(s) Solution(s)
Bad audio quality
(crackles,echo, etc.).
1. Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick walls.
3. The handset is too far from the base unit.
4. If you have Broadband/ADSL you need an in line fi lter
(not supplied) connected where this product connects
to the phone socket.
5. Faulty telephone line.
1. Try a different connection point, one that is away
from other electrical appliances.
2. Install the base unit in a DIFFERENT room OR use
EXTENSION leads.
3. Move CLOSER to the base unit.
4. Ensure a in-line ADSL fi lter is installed on all phone
sockets between wall plate and your phone.
5. Contact your network service provider to check your
line.
Caller ID does not work. 1. Service not activated with your Network service
provider.
2. Caller ID service is activated but does not work or is
is intermittent.
1. Check your SUBSCRIPTION with the SERVICE
provider.
2. Ask your service provider to re set your caller ID
service.
Phone does not ring when a
call comes in.
1. The ringer is off.
2. Too many phones are sharing the same phone line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. Disconnect some of the phones from the phone line.
3. Check base unit CONNECTIONS.
Keypad does not work. Keypad may be locked. UNLOCK the keypad.
Busy tone + in use light on. 1. Other handset may still be connected.
2. Check power supply connection.
1. Check ALL handsets and END all calls.
2. Check CONNECTIONS to wall and base.
Handset registration fails
continuously.
The base memory may be fully charged. Delete un-used handsets and try again.