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Troubleshooting
Are you having trouble with your phone? Here are some of the most
common problems and solutions.
Problems Solutions
The phone does not work
at all
• Make sure that power adaptor and phone
cord are connected properly.
•
Check that the batteries are fully charged
and installed properly.
• This phone does not work during power
failure.
The phone does not ring
• Make sure the handset (or base) ringer is
turned on.
•
Make sure the power adaptor and the phone
cord are connected properly.
• Move the handset closer to the base unit.
There is no dial tone
• Check that the phone cord is connected
properly.
•
Check the handset is fully charged.
• Move the handset closer to the base unit.
Caller ID (CID )does not
work properly
• Check with your local phone company that
you have a subscription to their service.
• Let the phone ring at least once before
answering.
• Phone numbers are not available if calls are
private, from payphones, from overseas,
out-of-area call.
A caller ID call waiting
call cannot be answered
• Check with your local phone company and
select the correct recall duration
Base charge light does
not work
• Make sure the handset is making contact in
the cradle.
The empty battery icon
appears soon after the
batteries are charged
• Replace the batteries with new ones.
Contact Oricom for original replacements
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Warranty Information
This product is covered by a 12 month warranty against defective workmanship
or parts, effective from the date of purchase. The warranty does not extend to
damage caused by misuse, negligence, excessive voltage, faults on the telephone
line or lightning. This guarantee in no way affects your statutory rights. Full
details of the warranty are contained in the enclosed warranty card.
In the unlikely event of a fault developing, please contact us for
assistance. If the product is then found to be faulty you will be asked to
return it directly to us with a copy of the purchase receipt.
If you feel this product is not working correctly please consult the user guide
and ensure that you are using the product in accordance with the instructions.
Remove all extra telephone equipment and connect only this telephone directly
to the telephone socket.
If the fault is still present, connect another telephone (if available) to the
telephone socket. The results will show you whether the fault lies with this unit
or with the telephone line. If the product is working correctly the fault is on the
telephone line. Please contact your network operator for assistance
To orders spare parts replacement batteries and in case of any technical issues
you may have with product please consult our website for further information
or send us an email for a prompt response to your enquiry.
Australia
Oricom International Pty Ltd
PO Box 5681
South Windsor, NSW 2756
Customer support
Email: support@oricom.com.au
Web: www.oricom.com.au
Fax: (02) 4572 0939
Ph: 1300 889 785
New Zealand
A
tlas Gentech (NZ) Limited
Private Bag 14927,
Panmure, Auckland
Customer support
Email:
support@atlasgentech.co.nz
Web: www.atlasgentech.co.nz
Fax: (09) 574 2722
Ph: 0900 50 025 (Toll Call)