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WARRANTY INFORMATION
This product is covered by a 12 month warranty against defective workmanship
or parts, effective from the date of purchase.
The warranty does not extend to damage caused by misuse, negligence, excessive
voltage, faults on the telephone line or lightning. This warranty in no way affects
your statutory rights. Full details of the warranty are contained in the enclosed
warranty card.
TROUBLESHOOTING
Keypad on USB Internet Phone does not work
• Ensure that you have loaded the drivers onto your PC.
• Close down the Softphone by right clicking on Softphone icon in menu
bar. Re-open Softphone.
• Run audio tuning wizard by right clicking on Softphone.
• Uninstall any previous Softphone programs and drivers.
Call quality is poor
• Run audio tuning wizard by right clicking on Softphone.
Can’t log-in to Softphone
• Ensure that you have activated your engin Softphone by clicking on the
link in the engin order activation email.
• Make sure you are using your full 10-digit phone number (including area
code) as the log-in name.
Please also refer to the engin FAQ’s (
http://www.engin.com.au/public/
tFAQ.asp) for further information on the engin Softphone.
If no telephone call is possible, check whether
• the telephone is connected correctly,
• the PC is switched on,
• the required application is properly installed and correctly executed,
• the provider is experiencing faults.
Note: Establishment of a connection and possible voice delays could be
caused by:
• the current PC utilisation rate,
• the type and speed of the Internet connection,
• the use of security features, such as a firewall.