11
Consumer Support and Troubleshooting
Consumer Support and Troubleshooting
If you feel this product is not working correctly please consult this user
guide and ensure that you are using the product in accordance with the
instructions.
Remove all extra telephone equipment and connect only this telephone
directly to the telephone socket. If the fault is still present, connect another
telephone to the telephone socket. The results will show you whether the
fault lies with this unit or with the telephone line. If the product is working
correctly the fault is on the telephone line. Please contact your network
operator for assistance.
In the case of technical problems with this product please consult our
website for further information or contact us for a prompt response to your
enquiry. If our customer support team think the unit may be faulty you will be
asked to return it directly to us with a copy of the purchase receipt
Cleaning and care
The surface of the case can be cleaned with a dry, soft, lint-free cloth. Never
use cleaning agents, particularly aggressive solvents. Apart from occasional
cleaning of the case, no other care is necessary. The rubber feet of the
base station are not resistant to all cleaning agents. The telephone feet do
not normally leave any marks on the surface. However, on account of the
multitude of varnishes and surface finishes used, surface marks caused
by the feet of the unit cannot be ruled out, therefore we can not be held
responsible for possible damage to furniture or the like.
Warranty Information (Australia)
(a) Warranty
Oricom warrants that the product is free from defects in materials and
workmanship for a period of 12 months effective from the date of purchase.
This warranty in no way affects your statutory warranty under the Trade
Practices Act 1974 or any other similar legislation.
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