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The information displays on your telephone as follows:
Call your Supervisor by an Emergency Call . . .
If you need assistance with a caller, place an Emergency Call to your
ACD Group Supervisor. Once the supervisor answers the Emergency
Call, they automatically monitor both you and the caller. If you need
assistance, the supervisor can press their Emergency Call key and join in
the conversation.
1. While talking to your caller, press
(Emergency Call).
●
The Emergency Call key lights steadily
and the display shows: EMG CALL
CALLING
●
The Emergency Call key on your ACD
Group Supervisor’s phone flashes fast.
Place an Emergency
Call to your ACD
Group Supervisor:
002 LINE-001 01:30
The number of
calls in queue.
Name of trunk that has
been queued the longest.
How long the longest queued
call has been waiting.
This part of the display periodically
disappears and then refreshes.
Handling Your Calls (cont’d)
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