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5
Preparations
Before accessing the front desk mailbox, you need
• The Express Messenger message center number. Your System
Administrator will give this to you; record it at the beginning of this
guide.
• The front desk mailbox number. Your System Administrator will give
this to you; record it at the beginning of this guide. It is usually the
same as the front desk extension number.
• A passcode for the front desk mailbox. Your System Administrator will
tell you the length of passcode to use (between 3 and 6 digits). The
default passcode is all 9s. Change the default passcode to a series of
digits (same quantity of digits as the default passcode).
• A greeting. This greeting is what callers desk hear when they call the
front desk and you are unable to take their calls.
Setting the Front Desk Mailbox Passcode and Greeting
1. At the front desk telephone, lift the handset and obtain dial tone (or use
handsfree dialing).
2. Dial the message center number.
Express Messenger prompts you for your passcode.
3. Enter the default passcode:
...
The first time you call Express Messenger, your default passcode is all
9’s.
4. Press
to continue.
5. Express Messenger asks you for a new passcode (you must change the
default passcode). Your new passcode must have the same quantity of
digits as the default passcode. Do not use all 9’s again, and do not use
the [*] or [#] characters. Enter your new passcode.
6. Express Messenger asks you to re-enter your new passcode for
confirmation. Enter your new passcode again.
7. Express Messenger asks you to record your name. Say the name of your
hotel or motel, for example:
"front desk of ABC MotelTwin Streams Motel "
Speak immediately after the tone, and press any key when you have
finished.