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Who this Guide is for
This guide is for a front desk attendant in a hotel or motel. It provides instructions on how
to use the Mitel Express Messenger™ front desk mailbox features.
Getting Started
Mitel Express Messenger is an automated voice mail system for handling telephone calls
and taking messages. Express Messenger also provides front desk mailboxes and guest
mailboxes for hotel or motel applications.
About Guest Mailboxes
Guest mailboxes are assigned to the telephone extension in each guest room. Guest
mailboxes provide guests with basic voicemail functionality. Guests can
• play messages that they have received
• create their own greetings
• set their own wake-up calls.
When you transfer a call to the guest’s phone, the caller can leave a voicemail message
if the guest doesn’t answer.
About the Front Desk Mailbox
As a front desk attendant, you use the front desk mailbox to administer the guest
mailboxes. From the front desk mailbox, you can
• help guests access their messages
• set the status of a guest mailbox to checked-in
• set the status of a guest mailbox to checked-out
• set the language for the mailbox voice prompts (language selection is
an optional feature that may not be available on your system)
• move a guest’s messages to another mailbox
• access a guest’s mailbox
• access the standard voicemail features (the front desk mailbox
provides access to the Main Menu options for the front desk extension
mailbox).