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About the SHIFT Key
If you’re responsible for more agent groups than there are QUEUE STATUS
keys on your telephone, you must use the SHIFT key to access the other agent
groups. The SHIFT key allows you to access more than one agent group from a
single QUEUE STATUS key.
The status indicator beside the SHIFT key turns on when the shift function is
activated.
An example:
If you’re supervising nine agent groups, but only have four QUEUE STATUS
keys programmed on your telephone, you can press the SHIFT key to access the
other five groups.
1. Press the SHIFT key once.
QUEUE STATUS keys 1, 2, 3 and 4 now represent groups 5, 6, 7 and 8.
2. Press the SHIFT key again.
Key 1 now represents group 9. Keys 2, 3, and 4 are meaningless.
3. Press the SHIFT key once more.
Keys 1, 2, 3 and 4 once again access groups 1, 2, 3 and 4.