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Queue Status at a Glance
The indicator beside a QUEUE STATUS key shows the current status of the call
waiting queue for the associated agent group. Refer to Table 5 in the Reports
and Indicators section for information on how to interpret the queue status
indicator flash rates.
Displaying a Group’s Queue Status
A QUEUE STATUS key allows you to display an agent group’s queue status.
1. Press a QUEUE STATUS key.
The following information is displayed from left to right:
a) the agent group number
b) the number of calls waiting in the queue
c) the longest time that a call has been in the queue.
2. Press NAME to display the agent group name.
3. Press another QUEUE STATUS key to display queue information for
another agent group
-or-
Press SUPERKEY to exit.