Mitel OpenPhone 27 Telephone User Manual


 
Page 28
Using Advanced Features
Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Press
.
2. Dial the Attendant Call Hold - Remote Retrieve feature access code.
3. Dial the console ID and the Hold Slot number.
Account Codes
To use Forced Account Codes:
1. Press
.
2. Dial the Account Code digits.
3. Do one of the following:
4. To submit the Account Code, press #.
5. To cancel, press .
To enter an Account Code during a call:
1. Long press the
key.
2. Press Yes.
3. Dial the Account Code digits.
4. Press Save.
5. Do one of the following:
For a verified account code, press Yes.
For a non-verified account code, press No.
Call Park
The Call Park feature allows you to place a call in a special hold state. You, or someone else, can
then retrieve the call from any extension in the system. After parking the call, the system can
automatically connect you to paging equipment so that you can announce the call to the
requested party.
To park an active call:
1. Press
.
2. Dial the Call Park feature access code.
3. Dial the directory number on which to park the call.
4. To inform a user that a parked call is waiting, do one of the following:
If automatic paging is enabled, announce the call and the directory number on which the
call is parked.
If automatic paging is disabled, dial the Loudspeaking Paging feature access code,
followed by the Paging zone number (if required). Then, announce the call and the
directory number on which the call is parked.