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Answering and Placing Calls
Page 20 Mitel
®
8620/8622 IP Phone User Guide – Issue 14, June 2010
Redirecting Calls
You can redirect incoming calls to other extensions, external numbers, or send a DND message.
To redirect calls:
1. While a call is ringing, dial 331.
2. Do one of the following:
• Dial the extension number, or press the OUTGOING button or the Outgoing Call
access code (the default code is 8), and then dial the external number.
• Enter the DND code. See “Using Do-Not-Disturb (DND)” on page 47.
Using Automatic Trunk Answer
You can use Automatic Trunk Answer to answer incoming external calls for other internal parties
who are members of an “Answer Access” list.
1
Your system administrator creates Answer
Access lists. Contact your system administrator for Answer Access list extensions.
Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the first one answered).
To use Automatic Trunk Answer:
1. While an incoming external call is ringing at another Answer Access list extension, lift the
handset or press (Speaker).
2. Dial 350 or press the flashing Trunk <number> button.
1. This feature may or may not be enabled for your system.