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Displaying Agent Status Reports
You can display agent status reports by pressing keys on the dial pad.
To display agent status reports:
1. Press an AGENT STATUS key.
2. Press a key on the dial pad.
The report associated with that key is displayed. Refer to Table 4 in the
Reports and Indicators section for a list of the available agent reports.
3. Press the Ï or Ð key to scroll through the agent status reports.
4. Press FWD or BACK to display the same report for other agents in
your group.
5. Press NAME to display the identification number and name of the
agent associated with the report data.
6. Press another AGENT STATUS key
-or-
Press SUPERKEY to exit.
To determine which report is available at which key:
1. Press an AGENT STATUS key.
2. Press 0 on the dial pad.
3. Press HELP. The display prompts you to press any key 0 to 9.
4. Press a key on the dial pad.
The name of the report associated with that key is displayed.
5. Press the CANCEL softkey to return to the agent identification display.