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ABOUT YOUR PHONE
The MITEL NETWORKS 5020IP Phone has ten fixed-function keys
( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL,
SPEAKER, MICROPHONE, , ) and 14 personal keys with built-in status
indicators. The personal key on the bottom right is always your Prime Line;
the remaining personal keys can be programmed as:
z
Feature keys (for example, Swap). You can program feature keys from
your phone or using the Desktop Tool. Your administrator can also
program feature keys.
z
Speed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
z
Line Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your phone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel to back up one menu level.
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-
NA/9132-800-501-NA) must be installed in the dedicated headset jack (the
j
ack nearest the front of the phone). Installation will disable your handset
microphone. Disconnecting the headset at the jack or at the quick-
disconnect plug restores handset operation.
Phone status indicators
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your phone Flashing rapidly
On hold at another phone
Flashing slow on/fast off