Mitel 5020 Telephone User Manual


 
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Call History
Call History keeps track of the names (if available) and telephone numbers
of missed calls, answered incoming external calls, and outgoing external
calls. Once enabled on your phone by your system administrator, it functions
automatically.
To display the call history, and view call detail:
1. Press the Call History feature key. The total number of missed calls is
displayed in brackets ( ), the number of new missed calls is indicated
with a *.
2. To browse though the list of missed calls, press the Yes softkey, followed
by the UP and DOWN keys to scroll through the list. To view answered
or outgoing calls, press the No softkey (once for answered, twice for
Outgoing). Use the UP and DOWN keys to scroll through the list of
answered or outgoing calls.
3. To view the number of the call, press the Detail softkey while the call
record is displayed. Pressing the Next softkey displays the time and
date.
To return a call:
1. Display the call you want to return.
2. Do one of the following:
If the call is internal, and the caller name is known, press the Call
softkey. For unknown numbers, the Call softkey is not displayed.
If the call is external, and you normally need to precede external calls
with a digit such as 9, its likely that your system administrator has
programmed your system to insert the 9 for you. In this case,
pressing the Call softkey initiates the call immediately. Sometimes
the system will be unable to complete the dialin
g
automatically. When
this happens, you are prompted to edit the dialed digits manually by
placing a flashing cursor at the first digit position, using the -->
softkey icon in the middle of the display. Use the --> softkey to move
the cursor to the appropriate digit and press Clear
to delete the di
g
it.
When you have deleted the required digits, type the correct digits to
replace them. When you have the dial string edited to suit your
needs, press the Call softkey to dial the number.