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Call Monitoring
This feature allows you to monitor another extension user's phone
conversation, either with or without the user's knowledge.
If your system is programmed to notify users that they are being monitored.
they hear a beep when monitoring begins. Users that have a display
telephone also see your name and extension number in the display for the
duration of the call.
When monitoring a call, you can listen to the conversation but you can’t
speak to either party, and they can't hear you. However, you can join the
conversation by forming a three-party conference
A few conditions:
!
The system may be programmed to disallow monitoring of any or all
extensions.
!
A user can only be monitored from one extension at a time. If you try to
monitor someone who is already being monitored, you receive busy tone
and BUSY appears in your display.
!
If the user puts the caller on hold, transfers the call, or ends the call, you
are disconnected and your monitoring session ends. Note that the system
can be programmed to allow monitoring to continue while the call is on
hold.
!
While you are monitoring, you can’t make or receive calls. Anyone who
calls your telephone while you are monitoring receives busy tone. The
caller can leave a callback, but is unable to camp on or override your
monitoring session. If you want to place an outgoing call, you must first
cancel your monitoring session.