Filter
Top Products
12
TRAINEE / SUPERVISOR MODE
In this mode you are using the handset and the headset in tandem. This allows a supervisor to monitor a trainee's progress during
a call, or “take over” a call. The following procedures assume that the trainee is wearing the headset and a call is in progress.
Trainee Mode
This mode allows a supervisor to monitor a trainee during a call.
1. During a trainee's call the supervisor may lift the handset (the HANDSFREE / HEADSET indicator will turn off and the telephone
will automatically go into the handset mode).
2. Quickly press the HANDSFREE / HEADSET key (and the indicator will illuminate) to return the telephone back to the headset
mode.
3. The trainee may continue the conversation with the supervisor only listening to the call via the handset.
Supervisor Mode
This mode allows a supervisor to “take over” a call between a trainee and another party.
1. During a call, the supervisor may lift the handset and use it to continue a normal conversation with the other party, while the
trainee listens to its progress through the headset
2. To return the call to the trainee, simply press the HANDSFREE / HEADSET key and if appropriate replace the handset in the
cradle.
SILENT RINGING FEATURE
Designed for Call Centers or any application where call-related noise is to be kept to a minimum, this feature allows incoming calls
to ring quietly in the headset receiver (speaker); the headset user can hear the incoming call, but the telephone does not ring and
add to the room noise.