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TROUBLESHOOTING
No display
Make sure that the power adaptor is plugged in correctly and is not damaged
Make sure the batteries are inserted correctly
Make sure that the batteries are fully charged
Telephone does not ring
Make sure that the telephone line cord is plugged in correctly and is not damaged
Connect another telephone to the telephone PTT socket or move your telephone to another
socket to track if the failure is coming from your telephone or your PTT socket
There may be too many communication devices connected to a single telephone line e.g.
another telephone, modem or facsimile machine. Contact your network provider for help in
calculating the limit for your home or business line
Check that the button ringer on the right side is not set to OFF position.
Check that the phone is in the ON HOOK position
No dial tone
Make sure that the telephone line cord is plugged in correctly and is not damaged
Connect another telephone to the telephone PTT socket or move your telephone to another
socket to track if the failure is coming from your telephone or your PTT socket
There may be too many communication devices connected to a single telephone line e.g.
another telephone, modem or facsimile machine. Contact your network provider for help in
calculating the limit for your home or business line
No number is displayed when the telephone rings:
Please contact your telephone network provider to obtain the caller display service or ensure
that it has been activated if you have subscribed already
Even if you have subscribed to caller display, if the caller does not want to show their number,
the display will show Private number or if the call is from an area not providing caller display,
Unavailable number will be displayed
It could be a call from a PBX. Caller display may not work properly if the telephone is con-
nected to a PBX
No response on LCD display
If you have experienced a power failure the batteries may become weak. If the power is
restored and the LCD display still does not respond then replace the batteries with new
ones.
NOTE:
Contact customer service Monday-Friday 10:00AM EST-5:00PM EST. at 1-888-864-2446 or via
Email at RMA@sonicalert.info. Allow up to 1 business day to receive a response via Email.