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Troubleshooting Tips
Problem Possible solution/cause
Does not answer or answers on 10
th
ring
• Turn unit on.
• Memory is full, erase some
messages.
• Check AC power and telephone tine
connection.
Incoming messages are incomplete
• Extension phone picked up while
caller is leaving a message (call
screening)
• Message left is longer than 60
seconds.
• Memory is full.
Does not respond to remote commands
• Use a touch-tone telephone.
• Enter correct security code.
Answerer does not work
• Check AC power and telephone line
connection.
• Reset the unit by switching AC
power off and on again.
Cannot hear messages
• Adjust the volume.
Unit announces “Low Battery”
• Install a new 9-volt alkaline battery.
Cannot restart the message
• You must play the message at least
5 seconds before pressing the
[PREVIOUS] button.
Message indicator flashes rapidly
• Memory is full, erase some
messages.
Greeting continues to play even after an
extension telephone is picked up
• This is normal operation. Auto
disconnect is delayed for 2 seconds
after the unit answers a call. If you
are near the unit, press the [STOP]
button to stop the greeting.
• Telephone extension is picked up
before the 2
nd
ring and the answerer
is set to answer after 2 rings. Set
rings to answer to 4.