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TROUBLESHOOTING TIPS
Problem Explanation/Solution
Doesn’t answer, or answers on 10th ring • Make sure answerer is turned on.
• Memory is full, erase some messages.
• Check AC power and phone line connections.
Incoming messages are incomplete • Was an extension phone picked up?
• The caller left a message that is longer than the
message length you set during setup.
• Memory is full.
• You accidentally pressed a mailbox button
when you were playing the messages.
Won’t respond to remote commands • Must use touch-tone phone.
• Must enter correct security code.
• Did unit hang up? If you take no action for a
period of time, it automatically hangs up.
Answerer doesn't work • Unplug power cord from the electrical outlet
and plug it back in to reset the answerer. If that
doesn’t work, unplug the power cord from the
back of the unit and plug it back in. This is a
complete reset.
Can't hear messages • Adjust volume control.
Unit announces “Battery Low” • Install a new 9-volt alkaline battery.
Can't restart message • You must play message for at least 5 seconds
before pressing PREVIOUS button.
Messages indicator flashes rapidly • Memory is full. Erase messages.
Battery good but messages were lost • Was the AC power supply unplugged from
back of unit?
Greeting continues to play even after • This is normal operation. Auto disconnect is
an extension phone is picked up delayed for 2 seconds after the unit answers a
call. If you are near the unit, press STOP to stop
the greeting.