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APPENDIX B: TROUBLESHOOTING GUIDE
Problem Solution
No dial tone when • You must press a line button to get a dial tone.
you pick up handset
No dial tone when • Make sure AC power is plugged in correctly.
you press a line button • Check hook switch. Does it pop up when handset
is picked up?
• Make sure phone line cord is connected.
Can't hear other party • Check handset or speaker volume.
Can’t be heard by • Make sure handset cord is securely plugged
in.
other party
• Make sure phone cord is securely plugged in.
• Make sure MUTE indicator is off.
Will not dial. • Make sure TONE/PULSE is set to correct position.
Phone doesn’t ring • Check RINGER VOLUME.
• Make sure ringer is turned on.
• Make sure Do Not Disturb feature is off.
• Could have too many phones on one line. (See
FCC registration information regarding REN)
Low handset or • Check the volume settings .
speaker volume
Line indicator lights but • Is ringer off? Is Do Not Disturb feature active?
phone doesn’t ring.
Telephone continues to • You must press the line number to answer a call.
ring after handset is
picked up.
LOW Battery Symbol appears • If flashing,—battery is low and needs to be
changed.
If not flashing — battery is dead or not installed.
Memory dialing • Make sure you entered numbers correctly.
Busy Redial doesn’t • Make sure that you have a pause inserted if
redial correctly necessary