Filter
Top Products
General communication benefits
Effective communications gives a business
a real competitive edge. BackStage
automates many communication tasks,
cutting down on time wasted doing
repetitive or mundane tasks.
Customer service levels
BackStage also enhances Customer
Service. Caller-related information, like the
name or data from your customers last
business appointments, can automatically
be retrieved from personal and company
databases and displayed on the user’s
monitor when a call comes in – even
before taking the call.
Features like coordinated call and data
transfer or call routing reduce the time that
it takes for callers to contact the
appropriate person and allows for a more
personalised service.
Mobile communications
For those times when an employee
is on the move, the routing function
of BackStage conveniently supports
preferred communication profiles which
will automatically put priority calls through.
Such profiles can automatically be set
based on MS Outlook Calendar
appointments or presence status.
Manage your time, wherever you are
Instant mobile information on waiting
messages or meeting reminders helps
your customer to manage important
issues. BackStage provides the user
with the needed flexibility, at the office or
on the move. Tools like profiles and the
unified Journal are always supported no
matter where they are. The solution also
integrates advanced practical group
collaboration services, even for multi-site
teams. All these benefits make a positive
contribution to business profitability. You
can generate more revenue by offering
better service more efficiently, and can cut
costs by improving staff effectiveness.
Additional Features
Deploying better communications BackStage offers wide flexibility,
from desktop support to IP Telephony and mobile use
BackStage not only enables your PC
with all the enhanced functions of a
desktop telephone, it also enables
other applications for telephony
functions. It integrates data and it
provides cordless and mobile phones
with convenient and unified handling:
● Speech Interaction
● Integration with Unified Messaging
– Voice and Fax
● Mobile Messaging Services
● Personal Tools
● Call Profiles and Routing
● Group Collaboration, Presence
Info and Multimedia
Communications.
● Security
● Application and Data Integration
● MS Outlook Integration
PSTN
IP WAN
Mobile extension
CT
Access services
BACKSTAGE
SERVER
COMMUNICATION
PARTNER
INHOUSE MOBILE OFFICE
Digital, codless, analogue,
IP phonnes or mobile
extensions
PBX
Central SMS Gateway
Personal SMS Gateway
(optional)
Office IP Client
Backstage & VoIP
Cordless phones and
mobile extensions
WLAN
BackStage & web
terminal client
Fax modem
(optional)
9
Your Company Contact Details