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Unified Messaging
The Unified Messaging solution
is designed to simplify the
users day-to-day handling of
messages in an intelligent,
flexible and intuitive way. It
comes down to one single
point of access to the
voicemail, faxmail and e-mail
systems increasing the users
efficiency and productivity.
Users can forward voicemail and faxmail
messages as an attachment to an e-mail
message to numerous addresses within
their company or throughout the world.
They can access messages remotely via
the Internet when on the move.
SMS notification to mobile phones will
inform the user about new voice, text, fax
or call-me messages. That allows fast
response to the message originator. Using
this solution, all messages can follow the
user, wherever they are.
By providing a workforce with this fully
integrated Unified Messaging solution,
you are not just improving their ability to
handle their messages more effectively
and productively.
Key Features
● Full integration with Microsoft
®
Outlook,
M, Lotus Notes® (plug-in) and
Ericsson BackStage
● Any e-mail client can be used
● Any e-mail server can be used
● Ericsson SMTP/POP3 server
integrated in SUMS software
(selectable)
● Message waiting indication for new
voice, fax, text or call-me messages
● SMS notification for new voice,
fax, text or call-me messages
● Number and name information (from
various data interfaces, such as
company databases via LDAP)
● Graphical message overview
(including status, date and time)
● Send instant text messages to other
users (to computers, system
telephones, via SMS)
● Send call-back messages to other
users
● Call internal or external message
originators directly
● Forward messages to any e-mail
address – broadcast messages
● Store messages long-term (in the
folder of your choice), including offline
message availability
● Remote message access, such as
web access (via standard remote data
solutions, such as VPN, webmail or
BackStage via Terminal Server)
● Playback of voice messages
via PCs (WAV messages)
Familiar environment
One common interface (e.g. Microsoft
®
Outlook) for all messages - whether they
are e-mail or voicemail or faxmail - will
relieve the users from additional training.
Important messages can be placed in a
folder for long-term storage, making the
conversation recording feature even
more powerful. Contact centres can
record calls and then make use of
these for training purposes.
When working offline, no matter where the
user is, having all messages (voicemail,
dictaphone, conversation recordings and
faxes) stored in Microsoft
®
Outlook or Lotus
Notes
®
, will help in preparing answers to
questions when away from the office or on
the way to an important meeting. Plus a
follow-up flag can be set to remind users.
Important messages can also be
forwarded to groups or individuals
for distribution.
Combined power
The combination of BackStage and Unified
Messaging provides optimal convenience
in gaining a unified overview of the
multimedia communications, including
incoming and outgoing calls, instant text
messages and SMS messages, as well as
voice and fax messages.
The combination of BackStage on a PDA,
Mobile Extension and BusinessPhone
messaging capabilities will let your
customereasily manage and respond to
messages from any location.
Flexible
handling of
messages
SSP
Description
ex VAT
3 - 16 users POA
3 - 32 users POA
3 - 64 users POA
All users POA
for Ericsson BusinessPhone
and Evolution
Pricing on
application
10
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