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SYMPTOM SOLUTION
No dial tone. • Make sure the telephone line cord is connected
properly to the modular wall jack.
No power on the • Make sure the battery pack is properly connected
handset. inside the handset.
• The handset may need recharging; recharge handset.
Handset does not • Make sure the charging contacts on both the base and
charge. handset are in contact during charging.
• The charging contacts may be dirty; clean with alcohol-
moistened cloth.
• The battery may need to be replaced.
Range is limited. • Move the base so it is centrally located in your residence
and make sure the base is not located near an
appliance.
Call received • The handset may need recharging; recharge handset.
flutters or fades.
Cannot hear ringer. • Make sure the telephone line cord is connected
properly to the modular wall jack.
• Make sure RINGER ON/OFF switch is set to the
ON position.
Caller ID information • You must subscribe to Caller ID service.
does not appear.
• You must let the phone ring twice before answering.
Time does not • If you subscribe to Caller ID service, the time and date
automatically set. will automatically set during the first call.
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TROUBLESHOOTING GUIDE
If there was a power failure or if the unit was unplugged, replace the handset to the
base for two to five seconds to reset the system.
HK250.O/M.QXD 9/26/02 3:49 PM Page 24