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Operation WarrantyIntroduction
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Nothing comes close to a Cobra
®
Customer AssistanceCustomer Assistance
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Product Service
and Warranty
Customer Assistance
Product Service
•
If you have any questions about operation or installing your new
Cobra
®
product, or if you are missing parts…
Please call Cobra
®
first! DO NOT RETURN THIS PRODUCT TO THE STORE!
See customer assistance on page A1.
For Products Purchased in Canada
For out of warranty service, ship prepaid this product to: AVS Technologies Inc.,
2100 Trans Canada Hwy S., Montreal, Quebec, H9P 2N4. We reserve the right to
repair or replace the radio with an equivalent product. Please include the following
information: Date of Purchase, Model Number, Dealer Purchased From,
Dealer Address, Dealer Phone Number.
For Products Purchased in the U.S.A.
If your product should require factory service, please call Cobra
®
first before
sending your radio. This will ensure the fastest turn-around time on your repair.
You may be asked to send your radio to the Cobra
®
factory. It will be necessary
to furnish the following to have the product serviced and returned.
1) For Warranty Repair include some form of proof-of-purchase,
such as a mechanical reproduction or carbon of a sales receipt.
If you send the original receipt, it cannot be returned.
2) Send the entire product.
3) Enclose a description of what is happening with the radio. Include a typed
or clearly printed name and address of where the radio is to be returned.
4) Pack radio securely to prevent damage in transit. If possible, use the
original packing material.
5) Ship prepaid and insured by way of a traceable carrier such as
United Parcel Service (UPS) or First Class Mail to avoid loss in
transit to Cobra Factory Service, Cobra Electronics Corporation,
6500 West Cortland Street, Chicago, Illinois 60707 U.S.A.
6) If the radio is in warranty, upon receipt of your radio it will either be
repaired or exchanged depending on the model.
Please allow approximately three (3) to four (4) weeks before contacting Cobra
®
for status. If the radio is out of warranty, a letter will automatically be sent
informing you of the repair charge or replacement charge. If you have any
questions, please call 773-889-3087 for assistance.
For Products Purchased Outside the U.S.A. or Canada
Please contact your local dealer for product service information.
Limited 1-Year Warranty
•
For Products Purchased in Canada
Your new Cobra
®
GMRS is covered by a one (1) year replacement warranty.
If any manufacturing defect becomes apparent in this product within one (1)
year from the original date of purchase, it will be replaced. Please return the
GMRS radio to your dealer with original or copy of dated proof of purchase.
This warranty does not cover damages due to careless handling, negligence,
accident, abuse or failure to follow operating instructions. Alteration of this
product or defacing of the serial number cancels all obligations of this
warranty. This warranty gives you specified legal rights. Additional warranty
rights may be provided by law in some areas.
For Products Purchased in the U.S.A.
Cobra
®
Electronics Corporation warrants that its Cobra
®
GMRS radios,
and the component parts thereof, will be free of defects in workmanship
and materials for a period of one (1) year from the date of first consumer
purchase. This warranty may be enforced by the first consumer purchaser,
provided that the product is utilized within the U.S.A.
Cobra
®
will, without charge, repair or replace, at its option, defective GMRS radios,
products or component parts upon delivery to the Cobra
®
Factory
Service department, accompanied by proof of the date of first consumer purchase,
such as a duplicated copy of a sales receipt.
You must pay any initial shipping charges required to ship the product for
warranty service, but the return charges will be at Cobra
®
’s expense, if the
product is repaired or replaced under warranty. This warranty gives you
specific legal rights, and you may also have other rights which may vary
from state to state.
Exclusions: This limited warranty does not apply: 1) To any product damaged
by accident; 2) In the event of misuse or abuse of the product or as a result
of unauthorized alterations or repairs; 3) If the serial number has been altered,
defaced, or removed; 4) If the owner of the product resides outside the U.S.A.
All implied warranties, including warranties of merchantability and fitness for a
particular purpose are limited in duration to the length of this warranty. Cobra
®
shall not be liable for any incidental, consequential or other damages; including,
without limitation, damages resulting from loss of use or cost of installation.
Some states do not allow limitations on how long an implied warranty lasts and/or
do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitations may not apply to you.
For Products Purchased Outside the U.S.A. or Canada
Please contact your local dealer for warranty information.
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