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If your cordless phone does not seem to operate properly, please check the
following and refer to the appropriate sections in this booklet for detailed
information:
•The phone is dead; no indicator lights are on: Are the power adapter
and telephone cord connected?
•Handset beeps during conversations or when away from the base:The
batteries need recharging; return the handset to the base for overnight
recharging.
•Hearing poor audio or added interference during calls: DonÕt cover the
top section of the handset with your hand or rest the phone on your
shoulder. This blocks the special internal Cobra
Intenna
handset antenna.
•Handset disconnects, loses performance and/or beeps three times when
in use away from the base:You may be out of range or your batteries
may need recharging. Move closer to the base and/or recharge batteries.
•Unable to make a call due to interference:Select a new channel.
•Handset won’t work after a power outage or after disconnecting phone
from AC power and then reconnecting it:Return the handset to the base
for about 15 seconds to automatically match the security coding.
•Handset seems “dead”:Battery power has run out; return handset to base
and charge for at least 12 hours. If handset still seems dead, unplug the
handset battery for 15 seconds and plug back in and then place the
handset back on the base for at least 5 minutes. Check that charge LED
lamp is illuminated.
•Power Failure Reset:Power Protectorª Circuitry will preserve the codes
set in the handset and base, however, if the battery in the base is low in
power, you must return the cordless handset to the base for about 15
seconds. This automatically matches the digital security codes.
•Caller ID does not work properly:Make sure you have subscribed to
Caller ID service from your telephone company. Check to see if messages
shown in the display correspond with those on page 10.
•Caller ID works properly but does not display information from a
second caller:Make sure you have subscribed to Call Waiting and
conÞrm
that your telephone company provides Caller ID during Call Waiting.
For technical assistance, please call our Automated Help Desk which can assist
you by answering the most frequently asked questions about Cobra products.
(773) 889-3087
24 hours a day, 7 days a week.
AConsumer Service Representative can be reached through this same
number 8:00 am - 8:00 pm, Monday through Friday, CST.
Technical assistance is also available on-line in the Frequently Asked
Question (FAQ) section at www.cobraelec.com or by e-mail to
productinfo@cobraelec.com
IF YOU THINK YOU NEED SERVICE CALL1-773-889-3087
“If your product should require factory service please call Cobra first before sending
your unit in. This will ensure the fastest turn-around time on your repair.”
You may be asked to send your unit to the Cobra factory. It will be necessary to furnish the
following in order to have the product serviced and returned.
1. For Warranty Repair include some form of proof-of-purchase, such as a mechanical
reproduction or carbon or a sales receipt. If you send the original receipt it cannot be
returned.
2. Send the entire product. For exampleÑmust include base, handset, cords and power
adapter furnished with the product.
3. Enclose a description of what is happening with the unit. Include a typed or clearly
printed name and address of where the unit is to be returned.
4. Pack unit securely to prevent damage in transit. If possible, use the original packing
material.
5. Ship prepaid and insured by way of a traceable carrier; such as United Parcel Service
(UPS) or First Class Mail; to avoid loss in transit to Cobra Factory Service, Cobra
Electronics Corporation, 6500 W. Cortland St., Chicago, IL60707.
6. If the unit is in warranty, upon receipt of your unit it will either be repaired or
exchanged depending on the model. Please allow approximately 3 to 4 weeks before
contacting us for status. If the unit is out of warranty a letter will automatically be sent
informing you of the repair charge or replacement charge. If you have any questions,
please call 1-773-889-3087 for assistance.
REGISTERED WITH THE FCC
Please note: This cordless telephone operates under part 15 and part 68 of FCC rules.
Operation is subject to two conditions: 1) It may not interfere with radio communications,
and 2) It must accept any interference received, including that which may cause
undesirable operation. See the Operational Features section of this booklet for ways to
reduce interference.
Your telephone company is required by the Federal Communications Commission to allow
you to connect FCC registered telephones to their lines.
The FCC requires you to provide information, if requested by the local telephone company,
about the connection of an FCC registered telephone to their lines. They may ask you for
the FCC registration number and ringer equivalence number (REN), both of which are on
the bottom of the base. They may also ask for the Universal Service Order Code (USOC)
number which is RJ-11C. It is illegal to use this phone on a party line or to connect it to a
coin-operated telephone.
Cordless Telephone
Troubleshooting Guide