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If You Need Service
If You Think You Need Service, Call 773-889-3087
You may be asked to send your unit to the Cobra factory. It will be necessary to
furnish the following, in order to have the product serviced and returned.
1. For Warranty Repair, include some form of proof-of-purchase, such as a mechanical
reproduction or carbon or a sales receipt. If you send the original receipt it cannot be
returned.
2. Send the entire product. Must include CB unit and microphone.
3. Enclose a description of what is happening with the unit. Include a typed or clearly
printed name and address of where the unit is to be returned.
4. Pack unit securely to prevent damage in transit. If possible, use the original packing
material.
5. Ship prepaid and insured by way of a traceable carrier ( to avoid loss in transit) such
as United Parcel Service (UPS), Roadway Parcel Service (RPS) or First Class Insured
Mail to Cobra Factory Service, Cobra Electronics Corporation, 6500 W. Cortland
St., Chicago, IL 60707. Cobra is not responsible for units not received if package has
not been properly insured.
6. If the unit is in warranty, upon receipt of your unit it will either be repaired or exchanged
depending on the model. Please allow approximately 3 to 4 weeks before contacting
us for status. If the unit is out of warranty a letter will automatically be sent informing
you of the repair charge or replacement charge. If you have any questions, please call
773-889-3087 for assistance.
For technical assistance, please call our Automated Help Desk
which can assist you by answering the most frequently asked
questions about Cobra products.
(773) 889-3087
24 hours a day, 7 days a week.
A Consumer Service Representative
can be reached through this same number
8:00 am - 8:00 pm, Monday through Friday, CST.
Technical assistance is also available on-line in the
Frequently Asked Question (FAQ) section at
www.cobraelec.com or by e-mail to productinfo@cobraelec.com