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Cisco CallManager Features and Services Guide
OL-4660-01
Chapter 4 Cisco Call Back
Interactions and Restrictions
The following phones support Cisco Call Back with the CallBack softkey (can be
calling and called phone):
• Cisco IP Phone Models 7960, 7940, 7912, and 7905
You can call the following phones and can have Call Back activated on them (must
be in same Cisco CallManager cluster as calling phone):
• Cisco IP Phone 30 SP+
• Cisco IP Phone 12 SP+
• Cisco IP Phone 12 SP
• Cisco IP Phone 12 S
• Cisco IP Phone 30 VIP
• Cisco IP Phone Model 7902
• Cisco IP Phone Model 7910
• Cisco IP Phone Model 7935
• Cisco IP Phone Model 7936
• Cisco VGC Phone (uses the Cisco VG248 Gateway)
• Cisco Skinny Client Control Protocol (SCCP) Phone
• Cisco Analog Telephone Adapter (ATA) 186 and 188
• CTI route point forwarding calls to above phones
Interactions and Restrictions
Table 4-1 describes how Cisco Call Back interacts with call waiting and call
forward features.
Note The calling phone can have only one active Call Back request. The called phone
can have multiple Call Back requests applied to it.