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Chapter 4 Cisco Call Back
Configuring Cisco Call Back Feature
4-12
Cisco CallManager Features and Services Guide
OL-4660-01
Creating a Softkey Template with the CallBack Softkey
Perform the following procedure to create a new softkey template with the
CallBack softkey.
Procedure
Step 1 From Cisco CallManager Administration, choose Device > Device Settings >
Softkey Template.
The Softkey Template Configuration window displays.
Step 2 From the Softkey Template list, or from the drop-down list box in the Create a
softkey template based on field, choose the Standard User softkey template. (If
you choose the first option, the Softkey Template Configuration window
automatically displays with new information. Go to Step 3.)
Step 3 Click the Copy button.
The Softkey Template Configuration window displays with new information.
Step 4 In the Softkey Template Name field, enter a new name for the template; for
example, Standard User for Call Back.
Step 5 Click the Insert button.
The Softkey Template Configuration redisplays with new information.
Step 5
Choose user locales for Cisco IP Phones. User Configuration Settings,
Cisco CallManager Administration Guide
Cisco IP Telephony Locale Installer
documentation.
Step 6
Using the Cisco CallManager
Serviceability tool, Service Activation,
activate Cisco Extended Functions service.
Cisco CallManager Serviceability
Administration Guide
Table 4-2 Cisco Call Back Configuration Checklist (continued)
Configuration Steps Related Procedures and Topics