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Forward Incoming Calls
To forward any incoming call to the call-forward destination, for example voice mail, preset on the Cisco Unified IP phone:
• Press the DnD soft key.
Note If the call-forward destination is not set, pressing the DnD soft key disables the ringer.
Call-Blocking (Toll Bar) Override
Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified
time of day and day of week or date. The call-blocking override feature allows individual phone users to override the predefined
call blocking.
Note Contact your system administrator for your personal identification number (PIN).
To place calls when call-blocking is enabled:
1. Press the Login soft key on the Cisco Unified IP phone.
2. Enter the Personal Identification Number (PIN) that is associated with the phone.
Transfer a Call
To transfer a selected call to another number, you can use blind transfer or consultative transfer:
Blind Transfer
Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring
the call).
To make a blind transfer call:
1. During a call, press the Trnsfer soft key. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
Consultative Transfer
Redirects the call after first allowing you to speak to the transfer recipient.
To make a consultative transfer:
1. During a call, press the Trnsfer soft key. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
3. Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.
4. If the transfer fails, press the Resume soft key to return to the original call.
Cancel Transfer
1. To cancel your consult call-transfer attempt:
–
Press the EndCall soft key.
2. To reconnect to the original caller:
–
Press the Resume soft key.
Transfer to Voice Mail
1. Press TrnsfVM.
2. Enter the recipient’s extension number and press TrnsfVM again.