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Tip
If your phone displays a menu that disappears before you make your selection, you can press iDivert
again to re-display the menu. You can also ask your system administrator to configure a longer timeout
value.
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to another
number.
Your system administrator might allow you to choose from two types of call forwarding features:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your User Options web pages; conditional
call forwarding features are accessible only from your User Options web pages. Your system
administrator determines which call forwarding features are available to you.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
If you want to... Then...
Set up Call Forward All on your
primary line
Press CFwdALL or Forward All and enter a target phone
number.
Cancel Call Forward All on your
primary line
Press CFwdALL or Forward All.
Verify that Call Forward All is
enabled on your primary line
Look for:
• The call forward icon above your primary phone number.
• The call forward target number in the status line.
Set up or cancel call forwarding
remotely, or for a non-primary line
1. Log in to your User Options web pages. (See Accessing
Your User Options Web Pages, page 64.)
2. Access your call forwarding settings. (See Controlling Line
Settings on the Web, page 72.)
Note When call forwarding is enabled for any line other than
the primary line, your phone does not provide you with
confirmation that calls are being forwarded. Instead, you
must confirm your settings in the User Options web pages.