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Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
Tips
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
• Pressing OPickUp connects you to the call in the pickup group with the highest priority.
If you want to... Then...
Answer a call that is ringing on
another extension within your call
pickup group
1. Do one of the following:
–
If the PickUp softkey is available, press it.
–
If the PickUp softkey is not available, go off-hook to
display it, then press PickUp.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension outside of your
group
1. Do one of the following:
–
If the GPickUp softkey is available, press it.
–
If the GPickUp softkey is not available, go off-hook
to display it, then press GPickUp.
2. Enter the group pickup code.
If your phone supports auto-pickup, you are now
connected to the call.
3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension in your group or
in an associated group
1. Do one of the following:
–
If the OPickUp softkey is available, press it.
–
If the OPickUp softkey is not available, go off-hook
to display it, then press OPickUp.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.