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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 53
Call Back
Call Back allows you to receive an audio and visual notification on your phone when a busy or
unavailable party becomes available.
Set up a Call Back Notification
1. Press the Callback softkey while listening to the busy tone or ring sound.
A confirmation screen displays on the phone.
2. Press the Exit softkey to return to the main screen, if desired.
Your phone alerts you when the line is free.
3. Press the Dial softkey to place the call again, if desired.
Call Forward All
Call Forward All allows you to forward calls on your phone to another number.
For your primary line, you can set up Call Forward All directly on your phone. For all other lines—or
to access Call Forward All remotely—go to your User Options web pages.
There are two types of call forwarding features that your system administrator might set up on
your phone:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible
only from your User Options web pages.
When forwarding calls from your phone:
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can set up other call forward options that:
–
Allow calls placed from the call forward target number to your phone to ring through, rather
than be forwarded.
–
Prevent you from creating a call forward loop or exceeding the maximum number of links in
a call forwarding chain.
Related Topics
Set Up Call Forwarding Per Line, page 75