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Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Synergy 4500 can interfere with other electrical equipment if it is
placed too close. It is recommended that you place your BT Synergy 4500 at least one
metre away from electrical appliances or metal obstructions to avoid any risk of
interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Synergy Helpline
on 0870 605 8047 or email bt.helpdesk@suncorptech.com.
Possible problems with text messaging
Text messages cannot be sent and screen displays
Message Sending Failed
• The base station power supply or telephone line cord might not be properly connected.
Check that the base station power supply is plugged into the mains socket and switched
on and that the telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 71-72 for instructions on
how to enter the number.
Cannot send text
• Check service centre number is correct including 1470P prefix (this is for BT lines. If you
have another network provider please check the prefix number with them). In order to
send and receive text messages you must not withhold your number. If you normally
withhold your number the 1470 prefix presents your number for you.
Help 89
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com