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The conditions of this guarantee are:
The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
Proof of purchase is required.
The equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning your product, please read the Help section
beginning on page 52 or contact the BT Freestyle
Helpdesk for assistance on 0870 240 3962 or email
bt.helpdesk@vtecheurope.com.
In the unlikely event of a defect occurring, please
follow the Helplines’ instructions for replacement
or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We suggest that you call our recommended
repair agents on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line cords,
power supply units and the original batteries. (Please
note that we cannot take responsibility for goods
damaged in transit.) Please obtain and keep proof of
posting from the Post Office, or your preferred carrier.
Additional/Replacement Items
For a full range of replacement items for the
BT Freestyle 225 range please call 0870 240 3962.
For your records
Date of purchase:
Place of purchase:
For guarantee purposes, proof of purchase is required,
so please keep your receipt.
Enter your system PIN here:
[ / / / ]
Enter your security PIN code here:
[ / / / ]
56 General information
BT Freestyle 225 UG – Edition 01 – 02.10.07 – 8390
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
8523 Freestyle 225 UG Iss.2 [1] 21/11/07 10:51 Page 56