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Many common problems are caused by incorrect connections. Please reboot your hub by turning it
on and off (from the mains) and check that your BT Hub Phone 1020 has been correctly set up
before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and
selecting the option to restart/return to factory settings.
If you are having difficulties with BT Broadband Talk got to www.bt.com/broadbandtalk and go to
the support and advice section for information.
No display
The batteries may be flat or dead. Recharge or replace the batteries, see page 8.
No incoming calls to your handsets?
Your BT Broadband Talk service may not be set up. You could also check your call routing settings
(eg you may have call divert in place).
The ringer volume may be set too low for you. See page 52 to adjust the volume.
Also, check your Hub manager and BT Broadband Talk self care pages for your current settings.
Buzzing noise on my radio, TV, computer or hearing aid
Sometimes your BT Hub Phone 1020 can interfere with other electrical equipment if it is placed too
close. It is recommended that you place your BT Hub Phone 1020 at least one metre away from
such appliances to avoid any risk of interference.
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H
Help
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