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Telephone Management and Troubleshooting
78 4610SW IP Telephone Release 2.2 User Guide
Basic Troubleshooting Chart
Problem/Symptom Suggested Solution
Phone does not activate after
connecting it the first time.
Unless your System Administrator has already initialized
your telephone, you might experience a delay of several
minutes before it becomes operational. Upon plug-in, your
telephone immediately begins downloading its operational
software, its IP address, and any special features
programmed by your System Administrator from the
server to which it is connected. Report any delay of more
than 10 minutes to your System Administrator.
Phone does not activate after a
power interruption.
Allow a few minutes for re-initialization after unplugging,
powering down the phone, server problems, or other
power interruption causes.
Phone worked earlier but does
not currently seem to work.
Contact your System Administrator.
Speaker does not operate. Ask your System Administrator if your Speaker was
disabled.
Phone does not ring. Use the Up/Down Volume keys to set your ringer volume
to a higher level.
From another phone, place a call to your extension to test
this suggested solution.
Display shows an error/
informational message.
Most messages involve server/phone interaction.
If you are on a call and the display suddenly shows
“Discovering...,” the network connection between the
telephone and the call server was interrupted, but your call
stayed connected. The telephone automatically starts to
re-register with the call server, but until re-registration
succeeds, you do not have access to switch features and
functionality such as Transfer, or to administered Feature
buttons.
If you cannot resolve the problem based on the message
received, contact your System Administrator for resolution.
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