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Chapter 11: Advanced telephone features
Avaya call management systems provide many advanced telephone features such as
Directory, Call Forwarding, and Abbreviated Dial buttons. These features are administered on
the feature buttons on your telephone. The features are identified on the associated paper
labels. The features that have been administered for your telephone are also listed in the
Features Menu that you can access from the Phone display. For more information about the
Features Menu, see
Features menu on page 41.
The features that are available to you depend on what your administrator has assigned to your
telephone. A few of the most commonly administered features are explained below. For more
information about all the features that are available for your extension, contact your system
administrator.
Forwarding a call
The Call Forward feature allows you to forward your incoming calls to another number. You
must enter the telephone number where the calls will be forwarded each time you use this
feature. You can forward calls only to internal numbers.
If you use a Feature Access Code to enable call forwarding, the forwarding icon does not
appear in the phone display.
1. Press the CFrwd feature button.
You hear a dial tone prompting you to dial the forwarding number.
2. Dial the number you want to forward your calls to.
After you dial the number, you hear a confirmation tone. The forwarding icon
appears on the top line of your phone display, and the green LED next to the feature
button turns on.
3. To turn call forwarding off, press the CFrwd feature button.
The forwarding icon no longer appears on the top line of your phone display, and
the green LED next to the feature button turns off.
Avaya 1616/1616-I IP Deskphone User Guide February 2010 37