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Chapter 4: Handling calls
Use the procedures in this chapter to handle calls from your telephone. This includes
procedures such as answering a call, muting a call, and transferring a call.
Answering a call
When you receive an incoming call, the incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a time,
you may need to select the call you want to answer manually.
1. If you are not on another call, do one of the following:
• Lift the handset.
• Press the call/line appearance button whose green LED flashes for the
incoming call.
• Press the Speaker button to answer using the speakerphone.
2. If you are on another call, press the call/line appearance button whose green LED
flashes for the incoming call.
Note:
If the Auto Hold (Communication Manager) feature is enabled by your system
administrator, you can answer another call without first putting an active call on
hold. If Auto Hold is not enabled, you must put your active call on hold before
answering the incoming call; otherwise, you will drop the active call when you
answer the other one.
Muting a call
If a call is on mute and you switch between the handset, headset, or speakerphone, the mute
will be turned off. When the Mute button light is on, the call is muted.
Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 15